Oct 28 2011
The Customer Is NOT Always Right – AND MAKE SURE YOU LET THEM KNOW IT!!!
THIS story was one of our BREAKING JAGOFF NEWS stories from Facebook last night. It ALMOST write’s itself.
We get this email from Sal, one of our loyal Facebook followers and “Don’t Be A Jagoff” T-shirt owners.
So, I put my info on Kelly Blue Book to find out the value of my Jeep. They sent it over to a Jeep dealership, because they asked if I were to purchase a new vehicle, what it would be. After 3 calls from this guy, the first time me telling him I wasn’t interested, and 2 messages left after that, he emailed me saying he “would try me again.”
So Sal finally sends Smiling-Ryan an email that says he wasn’t interested in buying a vehicle and, purchasing a vehicle, was the last thing on his mind DUE TO A FAMILY EMERGENCY. Sal gets this email in reply from Smiling-Ryan (who APPEARS to be customer-friendly in his “Hey, guys let’s PARTY, buy from Me!” web pic.)
Ryan Flora Monroeville Chrysler Jeep
October 26, 2011 5:11 PM
Okay. If you did not want to be contacted then why did you leave your phone number and e-mail? Remember, you contacted us, and you did not think you would be contacted in return? If I did not contact you then I could jeopardize the dealership and its compliance through Chrysler. So it sounds like for the future Sal, that you should reconsider before leaving your information on a website if you do not want to be contacted, instead of hanging up on someone that is doing their job. I am sure you would appreciate the same courtesy in whatever it is that you do for a living. Have a great day, and God bless.Ryan Flora
Seeeeeeee, told ya in the picture! Just like a nun, FILET YA then say, “GOD BLESS!!”
Okay, let’s give Smiling-Ryan the benefit of the doubt and say, Sal, clicked an incorrect button and submitted his info to purchase a car. HE DIDN’T, but lets just say he DID! Would you ever expect an e-spanking like the one from the smiling customer-oriented guy?
Smiling Ryan, we can certainly respect the aggressiveness of a young sales person trying to make a buck. But after being told the customer wasn’t interested, don’t ya normally just to back to the Service Department, take a deep breath and sigh over a free coffee and donut, then move on to the NEXT customer?
Our suggestion is, YOU should reconsider the content and tone of your emails before leaving your information in an email to a customer and hitting that SEND button. Oh, and a REAL NICE TOUCH would have been to note that you hope everything was OK with “the family emergency.” (See, we’re not just snarky. We’re educational!)
Smiling-Pointing-Hey-Guy-Let’s-Party-Ryan, you should probably post this email on your cubicle wall with all of your other dealership awards but, THIS ONE, gets a little FROWNY FACE, Ya Jagoff!
Oh, yeah and “God Bless!”
Be ready for a SPECIAL SUNDAY POST this week and make sure you click HERE to order your VERY OWN “Dont’ Be A Jagoff” t-shirt!
Thanks to our Jagoff Catcher and Facebook follower Sal Aversa for the info!!
